Frequently Asked Questions

About the Products

1. What types of wines are available?

2. Do you sell products other than wine, such as liqueurs, spirits, or craft beers?

3. Do the wines come with an authenticity guarantee?

4. Are there organic or vegan wine options?

5. How can I check if a wine is in stock?

Orders and Payment

6. What payment methods are accepted?

7. Can I order a specific bottle that is not listed on the website?

8. Is there a minimum order value?

9. How do I use a discount coupon?

10. Can I place an order as a gift, with special packaging?

Shipping and Delivery

11. What delivery areas are available?

12. What is the cost and delivery time?

13. Can products be shipped internationally?

14. What happens if my order arrives damaged?

15. Can I schedule a delivery for a specific date?

Returns and Exchanges

16. What is the return policy?

17. What should I do if I receive a wine different from what I ordered?

18. Can I exchange a product if I'm not satisfied?

Recommendations and Questions

19. Can I get help choosing a wine for a special occasion?

20. Does the website offer recommendations based on my tastes?

21. Is there a section for promotions or discounts?